Contact Pump-Swap.io Support
Contact Pump-Swap.io when you need help with an exchange order, deposit detection, payout status or another service-related question. The support email is:
Email Pump-Swap.io Support
What to Include in Your Message
Providing the relevant transaction details makes it easier to identify the exchange you are asking about. Include only information that is necessary for the support request.
When available, send:
the exchange or order reference;
the cryptocurrency pair, such as PUMP–SOL or USDT–PUMP;
the deposit transaction hash if funds were already sent;
the destination transaction hash if one has already been provided;
a short description of the issue.
Do not send private keys, seed phrases, recovery phrases or passwords. Support does not need wallet-recovery credentials to review an exchange transaction.
Questions About a Deposit
If a deposit has been sent but is not yet detected, first confirm that the blockchain transaction exists and that the asset, network, amount and destination match the instructions generated for the order. Include the transaction hash when contacting support.
For the normal quote-to-payout sequence, see how a PUMP exchange works.
Questions About PUMP Token Identity
If the issue is whether a wallet is showing the correct PUMP asset, compare the Solana mint rather than relying only on the ticker or logo. The current verification process is described in the PUMP token mint address guide.
General Information
For information about the service and its independence from pump.fun and PumpSwap, see About Pump-Swap.io. Policy questions can also be checked in the Privacy Policy, AML Policy and Risk Disclaimer.